Auto repair shop, 5 working days to a working version
Mój warsztat: the entire workshop on one screen — in 5 days
Bookings on scraps of paper, car statuses in the boss's head, the schedule on WhatsApp. Everything moved to one dashboard the whole team can see.
In brief
- Problem
- Customers called, messaged or dropped in — and each channel ended up in a different place. When the mechanic was under a car, the phone rang unanswered, and the customer went to a competitor.
- Solution
- The simplest version that solves the problem: one screen showing what's coming in, which bay it's in and when it's leaving.
- Result
- After one month, the workshop had 31% fewer lost bookings, and staff saved around 6 hours per week — time previously spent on calls asking about status.
−31%lost bookings after one month. Around 6 h less on phone calls per week.
- Industry
- Car repair workshop, team of fewer than 10 people
- Delivery time
- 5 business days to a working version
- Scope
- Web app and phone version, email/SMS notifications, staff panel, hosting on the client's domain
Problem
Customers called, messaged or dropped in — and each channel ended up in a different place. When the mechanic was under a car, the phone rang unanswered, and the customer went to a competitor.
Then there were the daily “is my car ready yet?” calls. A dozen or so of these calls a day pulled people away from work.
What we built
The simplest version that solves the problem: one screen showing what's coming in, which bay it's in and when it's leaving.
- Vehicle intake: customer, car, issue — in half a minute.
- Service bay calendar with day and week views.
- Job statuses: received → diagnosis → repair → ready for pickup.
- Daily schedule for the whole team, also works on phones.
Efekt
After one month, the workshop had 31% fewer lost bookings, and staff saved around 6 hours per week — time previously spent on calls asking about status.
Further features were only built when the team said what they were missing.
„Now I can see everything on one screen, and we haven't forgotten about anyone since.”